Blue Marble Lighting Store Policy

We offer flat rate shipping of $7.00 to the contiguous 48 states. Shipping is FREE for orders over $49.00 (excluding Alaska and Hawaii). Discount will be reflected in the shopping cart total.

Shipping to Alaska and Hawaii is extra. Please email for shipping costs to Alaska and Hawaii before purchasing.

We offer flat rate shipping of $7.00 to Canada. Shipping is FREE for Canadian orders over $200.00. Discount will be reflected in the shopping cart total.

Processing time is 2-7 business days (Monday through Friday) depending on the manufacturer. Most items are shipped by UPS or Fedex Ground. All items are shipped insured. Heavy items or large orders are shipped freight. You will be notified by email when your item ships along with a tracking number. Please email us at ask@bluemarblelighting.com for any further information.

Have a large project? No problem...drop us a note and we'll be happy to email you a custom quote.

Returns

Returns Most items are eligible for return.

You may return any purchase to us within 30 days of receiving it. Returned merchandise is subject to a 20% return fee. All shipping charges are non-refundable.

Please note that all return merchandise must be in "as-new" in the box, uninstalled condition, and be returned in their original packaging, including any manuals, warranty and other paperwork that may have shipped with the product. Items showing use, abuse or wear and tear will not be accepted for return.

Once the product is received at OUR warehouse in good condition, we will issue a refund for the amount of the product and tax (if applicable) to the original method of payment used for the purchase, less original shipping charges.

How to Make a Return

To ensure that your return is processed accurately and promptly, please call us first at 1-847-669-9355. A customer service representative will provide you with a Return Merchandise Authorization Number (RMA#) and instructions on how and where to ship the product back to us.

*PLEASE NOTE* Returns made without a Return Merchandise Authorization Number will not be accepted and a refund will not be issued. Returns received after the 30 day window, regardless of previous return authorization, will not be accepted and a refund will not be issued.

We recommend that you send your return via FedEx or UPS Ground and respond to the RMA email with the shipment date and tracking number. You assume responsibility if the item is lost or damaged in shipment. No refund will be issued for products shipped by you, but not received by us, or received in damaged condition.

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